Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unused, undamaged, and in its original packaging.
A receipt or proof of purchase is required.
To start a return, please contact us at
📧 contact@lestroispyramides.com
Return Shipping
-Customers are responsible for return shipping costs.
-Return shipping fees are non-refundable.
-If your return is accepted, we will provide instructions on how and where to send your package.
-We do not cover return shipping unless the item arrives damaged, defective, or incorrect.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you received the wrong product.
We will assess the issue and make it right where applicable.
Non-Returnable Items
The following items are non-returnable:
-Custom or personalized products
-Special or made-to-order items
-Sale items
-Gift cards
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to return the original product (if eligible), and place a new order once the return is approved.
European Union 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days without justification.
Items must be returned in their original condition, unused, and in original packaging.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at
📧 contact@lestroispyramides.com